Shipping and Returns
We aim to dispatch orders within 1-2 working days. All UK orders will be sent using Royal Mail 2nd class signed for (typically 2-3 working days) If you'd like a faster shipping method please contact us before ordering to arrange this.
REST OF THE WORLD
Royal Mail international tracked and signed for (5-7 working days)
Customs duties & Taxes are the responsibility of the buyer for all countries - if you refuse your parcel at customs due to the fees your order will be destroyed by customs and will not be refunded by Harlow&Mae.
We hope you love your items as much as we do but if for any reason you may return unwanted items at your expense for upto 14 days after delivery provided it is in its original packaging, and in its original unused condition. We recommend using a signed for option when sending items back with tracking as unfortunately we can not be held responsible for items that don't make their way back to us. Please note sale items and pre orders are non refundable. Although you may send pre orders back for an exchange.
All orders are carefully hand checked at each stage of production, processing and delivery. All orders claimed at being faulty will be looked at very carefully for any tampering.
Please contact us at email@example.com for return details.